Unito.io is a work collaboration tool based in Montreal and one of BetaKit's top startups to watch in 2018. We’re a VC-backed SaaS company that makes people happier, organizations more productive, and software more powerful, all over the world.

We are looking for a passionate social media & community manager who has experience engaging with customers in a B2B environment and wants to become the voice of a fast-growing startup.

What you will do

  • Define and operate our social media strategy
    • Engage with our followers, respond to queries and mentions in a timely manner as the voice of the company
    • Monitor customer and product reviews across multiple platforms
    • Ensure social media strategies are aligned across departments and initiatives
    • Constantly create and curate content for our social media networks and other properties
    • Engage and nurture both customers and key members of the community both on social media platforms and our partners community forums
  • Engage with relevant players in the productivity and project management space to help content distribution efforts (outreach)
  • Establish, measure & analyze ROI for a variety of KPIs

Who you are

  • You have 2+ of experience with social media & community management
  • You’ve gained most of that experience in a B2B environment
  • You have in-depth knowledge and understanding of social media platforms and their users (Facebook, Twitter, Instagram, YouTube, LinkedIn)
  • You have outstanding writing and language skills (primarily in English but also in French)
  • You’re great at project management, time management and reporting practices
  • You display advanced customer service skills including empathy, patience, conflict resolution and crisis management
  • You have an advanced knowledge of Google Analytics
  • You have a documented immersion in social media

It'd be nice if you

  • Have experience working with Hubspot
  • Have experience with social media ads

Who we are

We’re taking on a major problem that people are passionate about solving: we make it easier to collaborate across teams. We don't make users learn new tools and change the way they work. By connecting work management tools, we allow managers, cross-functional teams, departments, and entire companies to benefit from seamless collaboration and improved communication. We sync projects across a number of tools, but our main focus is on Trello, Asana, JIRA, GitHub, and Wrike. This is a hard problem of semantics, synchronization, and APIs.

Our software is changing the collaborative work landscape and is the only software of its kind on the market. We pride ourselves in having one of the most talented and motivated teams in town. We’ve acquired tens thousands of trial users, hundreds of paying customers, hired 20 people, and connected 9 different applications together. We’re on a mission to change how collaboration works between teams for almost any company in the world, and we’ve shown so far that we’ve got what it takes to succeed.

Culture

Our team is a family of humble and hungry individuals, varying in age (our founders span 3 decades), gender (almost at parity!), cultures, and backgrounds (11 countries). We prefer to focus more on the quality of our work, and less on things like policies or rules. We trust our team and encourage them to make independent decisions, ask questions, share ideas, and voice opinions. Everyone's voice is heard.

Here at Unito, we’re huge on transparency, honesty, and execution. We have no tolerance for politics or hiding mistakes, and value flexibility, autonomy, fairness, and respect. We share achievements, all company metrics, and learn from failures together as a team.

Our team operates through areas of of responsibility that make everyone own of a part of the business. We are inclusive and welcoming, and dedicated to building a team of high performers. We want every employee to maximize his or her potential, learn, and grow within the company.

Benefits

  • Dental, health and travel insurance
  • Wellness spending budget for self-improvement purposes.
  • Gorgeous new downtown office space located by metro Champs de Mars and Berri UQAM, plus reserved parking.
  • Join our groups of runners, walkers, hikers, soccer or basketball players.

If this position sounds like a good fit, we’d love to hear from you!

To know more about our hiring process, here’s a blog post detailing how we go about it and what to expect when you apply for a job at Unito.